At AnsMed Home Care Ltd, we are committed to delivering safe, high-quality, and person-centred care. We treat every client and stakeholder with dignity, fairness, and respect, and we continuously improve our services based on the feedback we receive.

Your experience matters to us. Whether you wish to share a compliment, suggestion, or concern, we welcome and value your input.

Submit Feedback

We have provided a secure and confidential online platform where you can easily share your experience.

👉 Submit your feedback here:
https://bit.ly/4bICnpu

You may choose to remain anonymous. All feedback is treated with strict confidentiality.

Types of Feedback

You can use the feedback form to:

• Report a concern or complaint
• Share a compliment about our staff or services
• Suggest ways we can improve

Raising a Concern or Complaint

We are committed to addressing all concerns promptly, fairly, and professionally. If something is not right, please let us know so we can make it right.

Step 1: Contact Your Relationship Officer

Each client is assigned a Relationship Officer responsible for overseeing service and addressing concerns. We encourage you to raise issues directly with them for quick resolution.

If you do not know your Relationship Officer, please call or WhatsApp:
+233505167698

Step 2: Escalate to Management

If you are not satisfied with the response received, or if your concern involves your Relationship Officer, you may escalate the matter to Management:

• Call or WhatsApp: +233557165411 (Administrator)
• You can also reach out to the Managing Director on md@myansmed.com if you are not satisfied with the response from the Administrator.

Alternative Option

You may also choose to submit your concern through our anonymous feedback form using the link above.

Our Commitment to You

• All feedback is taken seriously and handled with professionalism and care
• Complaints are reviewed and addressed in a timely manner
• Our Quality Assurance Team reviews feedback regularly to drive continuous improvement
• We aim to provide clear communication and appropriate resolution

Confidentiality & Privacy

All feedback is handled with strict confidentiality. While general insights may be used to improve our services, no personal or identifiable information will be disclosed without consent.

At AnsMed, we view every complaint as an opportunity to improve and every compliment as a standard to sustain.