PRIVACY POLICY
Client & Service User Privacy Policy
Effective Date: 1st August 2018
Last Updated: 24th March 2026
1. INTRODUCTION
AnsMed Home Care Ltd (“AnsMed”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal and health information entrusted to us.
This Privacy Policy explains how we collect, use, store, share, and protect your information in the course of delivering home healthcare services, including through digital platforms.
By using our services (including physical, digital, or virtual services), you agree to the practices described in this policy.
2. SCOPE OF THIS POLICY
This policy applies to:
- Clients and patients
- Family members and representatives
- Website users
- Users of our digital platforms (including telehealth services)
3. INFORMATION WE COLLECT
We collect and process the following categories of information:
a. Personal Information
- Full name, date of birth, gender
- Contact details (phone number, email, address)
- Identification details
b. Health Information (Sensitive Data)
- Medical history and diagnosis
- Treatment plans and care notes
- Medication records
- Laboratory results
- Vital signs and clinical observations
c. Service and Operational Data
- Appointment records and schedules
- Caregiver reports and visit logs
- Billing and payment information
d. Digital Data
- Information collected through electronic systems (e.g., care management systems)
- Communication via WhatsApp, email, and teleconsultation platforms
- Website usage data (where applicable)
4. LEGAL BASIS FOR PROCESSING
We process your data based on the following legal grounds:
- Your consent
- Performance of a contract (service delivery)
- Compliance with legal obligations
- Protection of vital interests (life-saving situations)
- Legitimate business interests (service improvement and operations)
5. HOW WE USE YOUR INFORMATION
We use your information to:
- Deliver healthcare and support services
- Develop and manage care plans
- Communicate with you and your caregivers
- Coordinate care with other healthcare professionals
- Process payments and manage billing
- Improve our services and operations
- Comply with legal and regulatory requirements
6. DIGITAL HEALTH & TELEMEDICINE
AnsMed provides services through digital platforms, including:
- Electronic health records systems
- Teleconsultations (virtual clinic)
- Mobile and online communication channels
By using these services, you acknowledge that:
- Reasonable security measures are in place
- No system is completely risk-free
- You consent to electronic communication where necessary
7. SHARING OF INFORMATION
We may share your information with:
- Medical practitioners, nurses, and care teams
- Laboratory and diagnostic service providers
- Insurance providers
- IT and system providers supporting our operations
- Regulatory authorities where required by law
All third parties are required to maintain confidentiality and data protection standards.
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- Secure digital systems and access controls
- Staff confidentiality obligations
- Data encryption and password protection
9. DATA RETENTION
We retain your information only for as long as necessary:
- Active records: maintained during service period
- Archived records: retained for legal, clinical, and operational purposes
- Some information may be retained longer where required by law
10. YOUR RIGHTS
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Withdraw consent
- Object to certain processing
- Lodge a complaint with relevant authorities
Requests must be made in writing.
11. CHILDREN’S DATA
We collect and process data relating to minors only with the consent of parents or legal guardians.
12. DATA BREACHES
In the event of a data breach that may affect your personal information:
- We will investigate and take corrective action
- Affected individuals will be notified where necessary
- Relevant authorities will be informed as required by law
13. INTERNATIONAL DATA TRANSFERS
Where data is transferred outside Ghana, we ensure appropriate safeguards are in place to protect your information.
14. CONTACT INFORMATION
For questions, requests, or complaints regarding this policy, please contact:
AnsMed Home Care Ltd
Email: gm@ansmedhomecare.com
Phone: +233505167698
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any significant changes will be communicated to you.