AnsMed Launches Dedicated Customer Service Department to Enhance Client and Caregiver Support
AnsMed Launches Dedicated Customer Service Department to Strengthen Client and Caregiver Engagement
In its continued drive to provide high-quality, responsive, and people-centered care, AnsMed Home Care Ltd has officially launched a Customer Service Department dedicated to supporting both clients and caregivers. This new department reflects AnsMed’s long-standing commitment to listening, responding, and building stronger relationships with those it serves.
Extended Hours, Real-Time Support
The Customer Service Department operates with extended office hours to accommodate the schedules and needs of families and caregivers:
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🕗 Weekdays (Monday to Friday): 8:00 AM – 7:00 PM
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🕘 Weekends and Public Holidays: 8:00 AM – 5:00 PM
For urgent inquiries outside regular hours, clients and caregivers can reach AnsMed’s team 24/7 through a dedicated support line:
📞 +233 539 813 489
This line is monitored round-the-clock to ensure timely assistance, especially in situations where care continuity or caregiver-client relations require immediate attention.
“Care is not a 9-to-5 job, and neither should our support be,” says Prince Assandoh-Mensah, Managing Director of AnsMed.
“We’ve made it our mission to be available and accessible—whether it’s a caregiver seeking guidance or a client with a pressing concern.”
What the Customer Service Department Handles
The new department is responsible for:
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Receiving and resolving client concerns or complaints
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Supporting caregivers with work-related issues
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Handling care schedule inquiries and changes
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Following up on service quality and satisfaction
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Coordinating with the Clinical and Care Operations teams for escalations
By centralizing communication and creating a structured feedback channel, AnsMed aims to ensure faster response times, improved satisfaction, and more proactive service delivery.
Have a concern, feedback, or inquiry?
Call our Customer Service Line: 📞 +233 539 813 489